All returns must be approved and completed within 30 days of purchase date.
If you are not fully satisfied with the product you received, please email the office with the details. The request should include name, address, invoice number and items to be returned and why.
No product(s) that Customer purchases from French Drain Man shall be returned to French Drain Man without the written approval of French Drain Man management and proof of purchase.
In the event such approval is obtained, 20% restocking charge shall be deducted from the refunded purchase price.
No product(s) will be accepted for return without being clean, merchantable and immediately ready for resale. Any return of product(s) to French Drain Man shall be the sole responsibility of the Customer, at Customer’s sole cost and expense.
You should expect to receive your refund within 30 days of giving your package to the return carrier, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).